Below you will find the estimated delivery time for all our shipments:

• Once your order has been placed, it takes us 1 to 3 business days to process it. On weekdays this takes one business day, but if you order on Friday evening or over the weekend, it may take a little longer.
• After processing, your order is shipped and the average delivery time is 8 to 12 business days.

We strive to make the ordering and delivery process as user-friendly as possible for our customers. However, if you have any questions or comments, please do not hesitate to contact our customer service team. Below is an explanation of how your order is processed and delivered.

Placing an Order

Ordering from Élise & Colette Provence is simple. First go to the product page and add the desired product to your cart by clicking the “Add to cart” button. Check that you have selected the correct variants. If everything is in order, proceed to checkout by clicking “Checkout”. On the information page, enter your exact details and click “Continue to shipping”. On the “Shipping” page, you can check the details you entered. Please note that every order ships completely free of charge. Click “Continue to payment” and select your preferred payment method. All payment options are SSL-encrypted, ensuring a secure payment environment. Pay by credit card (AMEX, Mastercard, Maestro, Visa), bank transfer, EPS or direct payment. Click “Complete order” and follow the instructions on the selected payment page. If you run into any problems, you can always contact us.

Shipping Costs

We cover the shipping costs for every order. All our products ship 100% free and there is no minimum order amount.

Shipping Your Order

Found the perfect look or accessory on our website? We strive to process and ship your order as quickly as possible. To keep our prices fair, we bundle parcels in large quantities and ship them as soon as the minimum quantity is reached. We count on your understanding and cooperation in helping to build a better, healthier world.

We will do our best to ship your order as quickly as possible. Please contact us by email if you would like to make sure your order ships today. Our service team will be happy to advise you on the right solution.