PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; FEES APPLY.

Returns

Can I return my order?

Yes, you can.

If you are not satisfied with the items you ordered, you can return them within 30 days of receiving them. In that case, the order must meet the following conditions:

1. The order still contains all the appropriate parts and components, and the packaging is exactly as the product arrived.
2. The product shows signs of normal handling only; breakage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product was found to be defective upon receipt.
5. We are entitled to charge the shipping costs to the customer.
6. A return will be processed within 7 business days and, if the conditions are met, the return will be officially acknowledged within that period.

*We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of ours.

How do I return my order?

If your order meets the conditions above, you will need to take the following steps to start the return process.

• Send an email to: support@elaineslakesideboutique.com
• Make sure the email includes the following:
  • Order number
  • Reason for the return request
  • Photo of the product in case of breakage
  • Customer's first and last name
  • Customer's address

We will then reply to you and provide the return address.

Never send the return to the sender's address; we will give you the correct address after you request it. You, the customer, are responsible for the shipping costs of returning the product.

CANCELLATION

The consumer has a right of withdrawal in accordance with the following provision if they are a natural person entering into a legal transaction for purposes that are not mainly related to their commercial or professional activity:

A. CANCELLATION TERMS

Right of cancellation

The cancellation period is 14 days from the day on which you, or a third party designated by you who is not the carrier, received or took possession of the last goods.

Because we work with a fully automated system, orders are processed as soon as they are placed. As a result, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform us (support@elisecolette.com) by means of a clear statement (for example by email) of your decision to withdraw from this contract. The withdrawal is complete once we have received the goods. The costs of returning the goods are borne by the buyer.

Note regarding shipments in transit

Because our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. You are of course welcome to notify us of your cancellation in advance.

To ensure your return is handled as quickly as possible, we ask that you send us a shipping confirmation.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract and receive the goods. For this refund, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.